Looking for a career in car leasing?

Job Description: Account Support
Reporting to: Sales and Marketing Director
Location – Walkden (although home working arrangements can be discussed)
Department – Pricing
Employment type – Permanent
Start date – TBC
Salary - TBC

Who we are - Leasing Options is the UK’s leading car leasing company and following a year of unprecedented growth, is looking to extend its fantastic team.

Leasing Options is a family-owned business that is committed to supporting its team and offering the highest possible standard in customer care.

The management team offers a market leading wellbeing package for all of its staff and provides a supportive and welcoming environment that welcomes and encourages ambitious individuals to achieve their professional potential.

The Role -

As a company we fully recognise that we need happy customers and to achieve that we recruit the best customer support sales team possible. Despite a challenging year for the industry, we have managed to continuously grow – something that we are really proud of and are looking to support by increasing our customer support team.

As part of the role of customer support, you will maximise all sales opportunities for Leasing Options by providing as much help and information to our customers as possible, while delivering outstanding customer service and at all times staying within the rules of the Financial Conduct Authority (“FCA”) and British Vehicle Leasing and Rental Association (“BVRLA”) guidelines. You will be responsible for building relationships with prospective and existing customers and delivering an exceptional customer experience.

Key Responsibilities

• Ensure at all times you treat the customer fairly in line with the rules of the FCA
• To achieve Key Performance Indicators as set by management
• Qualify new opportunities and ensure that they are passed to and then followed up by an Account Manager, in a professional and timely manner
• To ensure customers are kept informed of enquiry and order progress.
• To update the Leasing Options database and funder databases where required with correct and true information.
• To carry out regulatory training as and when required.
• Build relationships with customers, to encourage repeat business.
• Gain basic vehicle specification knowledge
• Ensure all conversations with customers are conducted as per FCA and BVRLA guidelines.
• Ensure you have a basic knowledge of company car taxation i.e. how to work out Benefit in kind.
• You may be required to carry out other duties from time to time to meet the needs of the business

Essential Skills

• Must have previous Sales Experience
• Good telephone manner
• Basic Mathematics skills
• Listening to customers’ requirements
• Rapport Building
• Friendly & Outgoing Manner
• Competent IT skills with ability to learn new software quickly
• Act with honesty and integrity at all times

If you would like to be considered for this role, then please send your CV to careers@leasingoptions.co.uk with the subject "Account Support".